FAQ's

Do you have a question?

Please read the questions below, and if you cannot find your answer, please send your question to us, we will answer you as soon as possible.

What types of jewellery do you sell?

We offer a wide range of gold jewellery Our collection includes rings, necklaces, bracelets, earrings, sets (bridal and party wear), and custom-designed items.

Can I place a custom design order (made-to-order)?

Yes, we accept custom design orders. You can send us your ideas, sketches, or reference images, and we will work with you to produce your desired piece. Custom orders may require an advance payment and a longer processing time.

What is the quality and authenticity of your jewellery?

All our gold and diamond jewellery is sourced and crafted to uphold high standards. We provide proper certification (where applicable) and ensure every item meets our quality assurance before delivery.

How can I pay for my order?

We accept payments through methods such as bank transfer, mobile payment, or any secure online payment gateways integrated on our website. (Add specific payment methods you support).

How long does it take to deliver my order?

Delivery time depends on your location and whether the item is in stock or custom made. Normally, standard orders are delivered within 3–7 business days locally. Custom orders may take longer, up to 2–3 weeks or as specified at the time of order.

What if my item is damaged, defective, or incorrect?

If you receive an item that is damaged, defective, or not as described:

Notify us within 24 hours of delivery
Provide clear photographs or videos of the issue
We will arrange for return, replacement, or refund at no extra cost to you (depending on the case)

Do you accept returns or exchanges?

Yes, we have a return policy (as published on our Returns page). In summary:

Returns must be requested within 3 days of receipt
Items must be unused, unworn, and in original condition with packaging
Only non-customized, non-personalized items are eligible
Return shipping cost is borne by the customer, unless the item is defective or wrong
Refunds (if approved) will be processed within 7 working days after inspection

How can I track my order?

Once your order is dispatched, we will share a tracking number or courier details via email or WhatsApp. You can use that to monitor delivery status.

What is your policy on resizing or adjustments?

If resizing or adjustment is needed and feasible, we can do it for a nominal charge (or free in some cases). Please contact us within the return/exchange window to discuss the adjustment.

What if I have more questions or need help?

You can get in touch with us through:

Email: goldhousejewelers@gmail.com
Phone:+92-008522300 & +92-009802300
Visit our showroom at: Kamran Market, Siddiqi Road, Sarafa Bazar, Attock