Privacy Policy

Welcome to Gold House Jewellers (“we,” “our,” “us”). Your privacy is very important to us. This Privacy Policy describes how we collect, use, store, disclose, and protect information when you use our website goldhousejeweller.com (the “Site”) and related services (collectively, the “Services”). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

This is information that identifies you or can be used to contact you. Examples include:

Name
Email address
Telephone / mobile number
Shipping address
Billing address
Payment information (e.g. credit card details, or other transaction data)
Any other information you voluntarily provide (for example, in customer support requests, feedback forms, or reviews)

b) Non‑Personal / Log Information

This is information that does not identify you personally but is collected automatically. Examples include:

IP address
Browser type and version
Device type and operating system
Pages visited, duration on each page, clickstream data
Referring / exit pages
Date/time stamps
Cookies, web beacons, and similar tracking technologies

c) Cookies and Tracking Technologies

We may use “cookies” (small text files stored on your device) and similar technologies (local storage, web beacons) to:

Recognize your device when you revisit the Site
Maintain your login sessions
Personalize your experience (for example, show relevant products)
Analyze trends and usage
Manage and track advertising

You can control cookies via your browser settings (e.g. disable or delete), but note that some parts of the Site may not function properly if cookies are blocked.

2. How We Use Your Information

We use your information for various purposes, including but not limited to:

To provide, maintain, and improve our Services
To process your orders, payments, and returns
To communicate with you (e.g. order updates, customer support, feedback)
To send you promotional offers, newsletters, and marketing communications (with your consent, where required)
To personalize your experience (e.g. product recommendations)
To detect, prevent, and investigate fraud, security incidents, or misuse
To monitor and analyze usage and performance of the Site
To comply with legal obligations

3. Sharing & Disclosure

We will not rent, sell, or trade your personal information to third parties except in the following cases:

Service Providers / Vendors: We may share data with trusted third parties who help us operate the Site (e.g. payment processors, shipping carriers, analytics providers). They are only permitted to use your data to perform services on our behalf and must follow this Policy.
Legal Compliance & Safety: If required by law (court order, regulation, or government authority), or to protect rights, property, or safety (ours or others), we may disclose data.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction (with protections required).
Aggregate / De‑Identified Data: We may share aggregated or anonymized data that does not identify you personally for analysis, marketing, or research purposes.

4. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes in this Policy, including legal, accounting, or reporting requirements.
When information is no longer needed, we will securely delete or anonymize it.

5. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server protocols (HTTPS), access controls, and staff training.

However, no method of transmission over the internet or storage is 100% secure — we cannot guarantee absolute security. You also play a role in safeguarding your information (e.g. use strong passwords, avoid sharing login credentials).

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

Access: Request a copy of your personal data
Correction: Request correction or update of your data
Deletion: Request deletion or removal of your data
Restriction: Ask us to limit how we use your data
Objection: Object to certain processing, e.g. marketing
Data Portability: Request transfer of your data to another service

If you wish to exercise any of these rights, please contact us (see Section 9).

You may also opt out of promotional communications by following unsubscribe instructions in emails or contacting us directly.

7. Children’s Privacy

Our Site is not intended for children under 13 (or the applicable minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will delete it.

8. Links to Other Sites

Our Site may contain links to third‑party websites, plug-ins, or services (e.g. social media platforms). Those third parties may have their own privacy policies and practices. We are not responsible for their practices. We encourage you to read their policies before interacting with them.

9. Contact & Updates

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact:

Gold House Jewellers
Address: Kamran Market, Siddiqi Road, Sarafa Bazar, Attock, 43600, Pakistan
Email: goldhousejewelers@gmail.com
Phone:+92-008522300 & +92-009802300